Reference

dprtoto Privacy Policy for Your Account

dprtoto Privacy Policy explains what we collect when you open an account, use DANA or QRIS, and move between the lobby and cashier.

Account dataWallet referencesCookie choicesAccess requests
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HELP WITH DATA

Where To Ask About Privacy Policy

A direct support path helps when you want to ask about a record rather than a wallet balance.

Account access route From your signed-in account, open support beside the cashier and select the privacy request…
Payment record question For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account query, send the…
Cannot sign in If phone verification or account access stalls, use the support link shown before login.
DATA HANDLING

What We Do With Your Account Data

We keep the policy practical by connecting each privacy point to an account action you can recognise.

Details you provide

When you open an account, we handle the details entered in the account form and the phone number used for…

Device and sign-in signals

Our records may include browser type, device characteristics, approximate access time and sign-in events.

Cookies on your browser

Cookies can keep a session active, remember selected settings and help us understand which policy page brought you to support.

Wallet and cashier references

A DANA, OVO, GoPay or QRIS event may leave a reference, amount status and timestamp in the account record.

Account security controls

Keep your phone, password and one-time codes private. We may ask for account details before changing or disclosing a record…

Retention and changes

We keep records only for the stated account, security, support or legal purpose, then remove or restrict them when that…

Privacy Policy Questions From Indonesia

These answers address the account and payment questions we hear most often about our Privacy Policy. They cover the data path from phone verification to cashier references, plus the practical steps for access, correction and contact. If your request concerns a particular event, include its date and account phone number so we can locate the right record.

The dprtoto Privacy Policy covers data you enter during account creation, phone verification records, sign-in and device signals, cookies, support messages, and payment references. It also explains our purposes, retention approach, sharing circumstances and the route for requesting access or correction.

Yes. Privacy Policy applies to references created when you use DANA, OVO, GoPay or QRIS through the cashier, as well as bank transfer and virtual account references. We use those records to trace account activity and status, not to request your wallet password.

We may collect the details you enter, your account phone number, phone verification events, sign-in times, browser or device signals, support messages and cashier references. The exact record depends on the step you take and whether the account is accessed where local law permits.

Sign in, open the support route beside the cashier and choose the privacy request path. Provide your registered phone number, the record you want to access and an approximate date. If you cannot sign in, use the pre-login support link and avoid sending passwords or codes.

You can ask us to correct inaccurate account details through support. Include the phone number linked to your account, explain the specific correction and attach only suitable evidence if requested. We may verify the request before changing a record so another person cannot alter your account.

Retention depends on why a record exists, such as account access, security, payment reconciliation, support or a legal requirement. When the relevant purpose ends, we remove or restrict the record where applicable. Support can explain the reason for a particular retained item.

You can clear or restrict cookies through your browser settings. Cookies may support sign-in, account preferences and the path from a mobile page to the lobby, so changing them can require another login or affect certain account functions. The Privacy Policy describes their role.

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